Suit hire firm Greenwoods, which has a branch on Bridge Street has gone into into administration. If you’re a customer, here’s what you need to know about suit hires, gift vouchers and refunds.
The firm is continuing to trade for the time being, though its website is no longer online. Shops will remain open, but will only be selling items rather than hiring them out. Many customers with outstanding bookings are likely to be affected.
What if you’ve booked a suit hire for an event?
Greenwoods doesn’t own the clothing it hires out – this is owned and supplied to Greenwoods by a third party called ACS Clothing.
Deloitte, the company handling the administration, says it’s been informed by ACS Clothing that it’ll no longer supply Greenwoods and that existing orders may therefore not be honoured.
ACS Clothing is working with customers directly regarding the completion of any unfulfilled orders.
If you have an outstanding order with Greenwoods, you can contact ACS Clothing at firstname.lastname@example.org However you may have to pay ACS Clothing a fee for your order to be honoured.
- If you paid Greenwoods in full by credit card… you’ll need to pay the full amount to ACS Clothing, and then reclaim from your credit card company.
- If you paid Greenwoods in full by cash… you’ll need to pay 50% of the full amount to ACS Clothing.
- If you’ve paid a set deposit, eg £100 or 50% of the cost… you’ll need to pay ACS Clothing the remainder of what you would have paid Greenwoods.
What can you do if you’ve lost money?
If you’ve lost out as a result of Greenwoods going into administration – for instance, if you’ve had to pay an additional fee for your booking to be honoured – Deloitte says you should fill in a proof of debt form.
That means you can try and claim a refund when the assets of the Company are sold, though unsecured creditors often do not get back all they’re owed.
Alternatively, if you paid by card, you may also be able to get a refund by trying the following:
If you paid with a credit card for something costing more than £100… you should be covered under Section 75 of the Consumer Credit Act 1974. This makes card firms jointly liable with the retailer if something goes wrong, such as a store going bust. See this guide for more info
If you paid by credit card for goods under £100, or on a debit card… you may be able to claim via Visa or Mastercard’s chargeback schemes. However, these are customer service promises, not legal rights. See this guide for more info
If you were hiring a suit for your wedding and have wedding insurance, you may also be able to make a claim. ACS Clothing says it has asked Deloitte to provide legal documentation that it can supply to those affected.
Greenwoods did offer a gift card scheme, although Deloitte says there are few currently in circulation.
If you do have a gift card, Deloitte says these are now not being accepted – and unfortunately you can’t get a refund either.
How are your return rights affected?
As well as suit hire, Greenwoods also sold menswear.
For these items it offered a 30-day returns policy, allowing customers to return unworn goods, as sold and with all original packaging, tags and labels attached, within 30 days – for whatever reason.
This policy is no longer being honoured but Deloitte says you can continue to return items which are faulty within 14 days.