Paid for a replacement iPhone battery? You could be due a refund

If you paid for an iPhone battery replacement from Apple or an authorised service provider last year, you should be due a refund of £54 – but you need to make a claim.

Since the end of December 2017, Apple has been charging £25 for out-of-warranty replacement batteries for the iPhone 6 and newer models – after admitting software updates had slowed down some handsets with ageing batteries.

Yet if you paid for the replacement last year at an authorised Apple outlet – and were likely stung with a bill for £79 – Apple has promised to refund £54, effectively applying the new reduced pricing retrospectively.

Who is eligible?

You’re eligible if you paid for an out-of-warranty battery replacement (in-warranty iPhone battery replacements are not eligible) for your iPhone 6 – or a newer model – between 1st January 2017 and 28th December 2017, provided it was carried out at an authorised location: an Apple Store, Apple Repair Centre or Apple Authorised Service Provider.

See a list of Apple stores and a list of Apple-authorised service providers.

The £54 refund will be paid directly into your bank account or onto the card used to pay for the service.

How do I claim the refund?

Apple said it started contacting eligible customers this week and will have sent emails to everyone effected by Friday 27 July.

This email will contain instructions on how you can claim the refund.

If you are eligible and have not received an email from Apple by Wednesday 1st August, you need to contact Apple by the end of the year (31st December 2018) although it has said you may need proof that the replacement was made at an Apple authorised location.


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