Tesco Direct closing – what it means for orders, returns, vouchers and more

You have less than a month if you want to get something from Tesco Direct as the supermarket giant shuts its non-food internet arm for good

Tesco Direct will cease trading on the 9th July 2018. In a statement, the company said it began the transition a while ago and customers shopping on Tesco.com can already buy products such as toys, home and cookware online.

Its online grocery arm won’t be affected by the Tesco Direct changes.

What is Tesco Direct?

Tesco runs two separate sites for online orders, Tesco.com for all grocery related orders, and Tesco Direct, which deals with all non grocery related goods, including school uniforms, and its F&F clothing range.

Will anything from Tesco Direct be moved to Tesco’s main site?

Yes, but not everything. Tesco has said that its school uniform embroidery service will move from Tesco Direct to Tesco.com.

F&F goods will cease to be available online after 9th July, but will still be available in store.

Tesco’s main website also has more than 2,000 non food or drink related items on its store that will still be available to purchase after 9th July, and the company hopes to expand this range further.

Can I still order stuff from Tesco Direct?

Yes, up until 9th July you will be able to make orders from the website, however, the sooner you make these orders the better.

Tesco has already ceased next day delivery for all orders made from the website, with the same applying to click+collect order points in stores which have been switched off.

I pre-ordered something with Tesco Direct, will I still get it?

Tesco has confirmed it will honour all pre-orders for goods released before 9th July and will be delivered as scheduled.

However, if the release date of the game/DVD/book is after 9th July then Tesco will cancel this order.

The company says it will refund all pre orders directly to a user’s Tesco account, and will have notified the customer by email.

Tesco advises to keep your contact details up to date with them so you will be able to secure your refund.

Can I still use my gift card/vouchers?

Yes, you will still be able to use all Tesco Direct gift cards and vouchers after the website closes in Tesco stores or on Tesco.com.

Can I still return Tesco Direct Items after 9th July?

Yes although the process might be a little different.

If you change your mind after receiving an order, Tesco will still offer its refunds and returns policy up until 30 days after the product has been purchased.

Providing you have proof of purchase (which gets sent out to you anyway) you will still be able to claim a refund.

If a product is broken or faulty, you will still be able to get a refund. However, Tesco has said it will not be offering a repair or replacement product as before.

This is something to bear in mind if you start seeing goods going for clearance prices, as you will only be refunded the clearance price for the product purchased.



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