Wheelchair Service

Description of service

The Wheelchair Service from Bridgewater Community Healthcare NHS Foundation Trust provides assessment of mobility needs, pressure care and postural support in a wheeled device.

The service provides the appropriate mobility equipment which allows patients to be mobile both in and outdoors.

Local offer for children

Read about the local offer for children, including information on how you can access the Halton and St Helens Wheelchair Service.

Who can access the service?

Equipment is issued to patients who have long term mobility problems due to medical conditions and physical disability.

Equipment is issued to meet their basic mobility requirements and associated postural and pressure needs.

This service also issues wheelchairs on a short-term basis – for up to 3 months.  Wheelchairs are usually provided for special reasons, such as palliative care, acute trauma or lower limb fractures.

St Helens Wheelchair Service – Eligibility Criteria

How can people access the service?

When a patient is new to the service a referral must be received by:

  • a health care professional
  • GP
  • consultant
  • a social care professional

A patient who already has equipment on issue can request a review directly with our service.  However, certain requests may require a new referral and patient’s will be advised accordingly.

Where is the service offered?

Clinic based at:

Lowe House HCRC

103 Crab Street
St Helens
WA10 2DJ

Patients are encouraged to attend clinic where equipment is held locally.  However, the requirement for a home/school/day centre visit can be discussed on an individual basis.

Contact details:

Lowe House HCR
103 Crab Street
St Helens
WA10 2DJ

Telephone: 01928 582939
Textphone: 18001 01928 582939

Approved dealerships

Approved local dealerships list for Bridgewater wheelchair services

Approved wheelchair dealerships list 2017-2018

Wheelchair repairs

They will normally pay for the cost of repairs, except in cases of misuse, negligence or loss.

If your wheelchair requires a repair, contact the authorised repairer immediately.

Authorised Repairer: Ross Care Service. Tel: 0151 653 6000

They have 3 working days to respond to a request for a repair.

The Authorised Repairer will prioritise action being taken accordingly. They will inform you whether your visit will be morning or afternoon.

Repairs will be completed on site, whenever possible. However, it may be necessary to call back on a second occasion with any parts to complete the repair.

In some instances, it may be essential to collect your wheelchair for repairs in the workshop.

A loan wheelchair may be provided when required, but there can be no guarantee that an identical model can be issued

Various groups

DLF is a national charity providing impartial advice, information and training on independent living.

Transferring lives through sport- free membership- for all ages.

British Wheelchair Basketball
Registered charity and is the representative body of wheelchair basketball in England, Northern Ireland, Scotland and Wales.

CP Sport
Helping children and young people with Cerebral Palsy enjoy sport.

Free Courses equip young wheelchair users with the skills to become independently mobile so that they can enjoy the same activities as their able bodied peers.

Together Trust
Offers a wide range of services one of which is to help families who have a child or young person with autism or learning difficulties.

Support families of disabled children across the UK, whatever their condition or disability.

The Accessible Planet
Guide to everything and anything accessible – for wheelchair users and those with reduced mobility.

WAVs usability research
Rica usability research may interest OTs looking in more detail about WAVs.  Rica’s research involved stakeholder interviews, focus groups and two full days of user testing with six users and eight WAVs at QEF Mobility Centre in Surrey.


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