Hattrick of success for care services

Supported living services has been praised for focusing on the people benefitting from the service as it brings up a hattrick of success for adult social care services at St Helens Council.

It joins the Contact Cares Reablement Service and Brookfield Support Centre in receiving the Good ranking from the Care Quality Commission(CQC).

In the last year all three services have gone through an inspection process by the authority which monitors providers of support for adults. The reviews all come after the launch of St Helens Cares, which looks to bring health and social care together to offer residents the best in care.

Councillor Marlene Quinn, cabinet member for adult social care, said: “We are really proud of the fantastic work that goes on by our staff every day which makes a difference to our resident’s and their families’ lives. When someone needs extra support at a time when they are vulnerable it is vital that they get the right help.

“When we set up St Helens Cares with our partners our aim was to put our residents first and give them the very best support. These reports show that our teams put people first and help our residents get back more independence in their lives.”

The latest report from inspections that took place at the end of 2018 and the beginning of 2019 highlighted the dedication shown by staff.

It said: “Staff supported people in a manner that promoted their independence by maintaining and developing new skills. Staff continued to show a good knowledge and understanding of the people they supported.”

Meanwhile the reablement service, which supports people to get back in their own homes after a stay in hospital, was called ‘smashing’ by those who had used the service in its review last year.

Brookfield House, which offers intermediate care to help them transition from hospital to home, was also praised for its people-centred approach in its CQC evaluation which also took place last year after a refurbishment.

Its report stated: “The service had a relaxed feel and people could move freely around the service as they chose. People were able to have control over their lives and participate in activities they enjoyed. People were supported to retain and regain their independence.

Councillor Quinn added: “We are delighted that residents have been able to talk about the support these services have given them and the difference they have made to their lives.”


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