choosing the right NHS service this Winter

North West Boroughs Healthcare NHS Foundation Trust is helping people to choose the right NHS service so they can get the most appropriate treatment for their medical needs.
The number of people attending A&E and calling 999 for an ambulance is growing each year. Ambulance services, hospitals, GP surgeries and walk-in centres get especially busy during winter. By choosing the right health service, you will help to relieve pressure whilst also being better placed to look after yourself and others.

This further reinforces the national ‘Help Us, Help You’ campaign, aimed at easing the pressure on NHS urgent care and emergency services. Below is a list of options depending on your medical need:


This is the best choice to treat minor illnesses and injuries. A large range of common illnesses and injuries can be treated at home or with over-the-counter medicines and plenty of rest.

NHS 111
If you’re not sure what to do and need medical advice fast, call 111 for free! There is also the online version at

Pharmacists (chemists)

Are a great source of health care advice and information. They are experts in medicines and will help you decide if you need to see a doctor.

Can help if you have an illness or injury that won’t go away and any long standing conditions. Other examples may include vomiting, ear pain, stomach ache and backache.

Walk-in Centres
Provide consultations, advice and treatment for new minor injuries and illnesses.

A&E or 999
Is for life threatening situations and emergencies, such as choking, chest pain, severe difficulty breathing, blacking out and blood loss.

The Trust has also produced a short animation to help people decide when to visit a walk-in centre, which provide consultations, advice and treatment for minor injuries and illnesses. The animation can be viewed at:

The Trust has three walk-in centres in Knowsley (Halewood, Huyton and Kirkby) and one walk-in centre in Litherland, Sefton.

Louise Johnston, Head of Adult Community Services (physical health) said: “With the festive season fast approaching, it’s really important to choose the right health service this winter that can best support you and your family. You can help yourself to stay well by keeping warm, having your flu jab if eligible, eating a healthy diet and drinking plenty of fluids.

“If you do become unwell, its essential you know what to do and which service will ensure you have a speedy recovery. Our walk-in centres are there to provide an important service to the community but they cannot do it alone. If you are unsure of the best option, contact NHS 111 for advice.”


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